Information Representative

Information Representative (Administrative)
What Youll Do:

Creates a positive first impression for branch visitors by greeting them and maintaining a clean and organized entrance/lobby area. Ensures WOW Member Experience standards are achieved by contributing to a positive member service culture. Log in and track each member who needs assistance, and ensure the timeliness of their receipt of service. Establish rapport with members to determine service needs informs member of necessary documents required to process their requests and clearly communicates needs to MSR to reduce meeting time.

Identifies emergency situations where additional staff is needed to assist members and maintain the workflow. Reports any slowdowns in providing service to members to appropriate member of management. Performs basic Member Service functions such as check orders, Debit card orders, account maintenance/transactions, and notary service. Ensures that additional products and services are provided to members to meet or exceed cross-sell goals and increase member product penetration.

Ensures that brochures, rate boards and other marketing materials are current, appropriately stocked and available to members. Assists branch with operational functions such as audits, reports, and other assigned projects. Maintain member confidence confidential and protects credit union operations by achieving and continuing knowledge of all products and services offered by the credit union. Demonstrates teamwork by exhibiting the following:
Contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy. Complies with all applicable policies, procedures, laws and regulations including but not limited to the Bank Secrecy Act.

We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.

• Health Insurance (only employee premium paid)
• Short- and Long-Term Disability
• Life Insurance and AD&D

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

• Generous paid time off
  - Earn over 4 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement
  - Up to $5000 per year
• Performance based Incentive program