Host, Customer Service​/HelpDesk, Customer Service Rep

Introduction:

We are seeking a friendly and outgoing Host to join our team at our busy restaurant. The Host will be responsible for greeting and seating guests, managing reservations, and providing excellent customer service to ensure that our guests have a memorable dining experience.

• Greet guests upon arrival and assist with seating them at their tables

• Manage reservations and waitlists using a computerized system

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up private events

• Handle guest complaints and concerns with grace and professionalism

• Perform cleaning duties

• Help maintain a clean and organized dining room

• Other duties as assigned

• Previous experience as a host or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings and weekends as needed