Associate Clinical Sales Specialist

Position Title:

Associate Clinical Sales Specialist (aCSS)

Location:

Warner Robins, GA (Surrounding areas) FLSA Status:
Salary, Exempt ABOUT CROSSLINK:

Cross Link Life Sciences, LLC is Stryker Orthopaedics’ largest U.S. distributor and is focused on delivering healthcare providers unparalleled products and sales support for Joint Reconstruction, Trauma, Robotics, Spine and Sports Medicine surgical procedures. The ever-increasing sub-specialization occurring in the orthopaedics space places increasing demands on device distributors. Cross Link’s sales, operations, and logistics teams continue to lead the orthopaedic industry in effectively innovating in order to serve these evolving market demands.

To be a trusted partner who provides value driven solutions to our healthcare customers through technology, superior service and a win-win culture. Together we grow.

Tenured Mako CSS/MPS Wanted! The Associate Clinical Sales Specialist (Associate CSS) is specifically responsible for obtaining and maintaining expert knowledge on the Mako Robotic System for assigned territory and customers. The Associate CSS will provide clinical product support to all end users and provide on-site guidance and assistance before, during and after surgical procedures. Resolve technical product and service issues as needed.

Provide training, ongoing in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. The Associate CSS will also support the sales teams with manual sales case coverage in their assigned territories.

• Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
• Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
• Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately. Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
• Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different robotic arm applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
• Support the sales teams with manual case coverage in assigned territory.
• Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
• Complete Stryker Learning Management System (SLMS) assignments on an ongoing, timely basis.

• Own day to day coordination of accounts and necessary tasks to support scheduled robotic procedures. Support manual (non-Robotic) case coverage and/or cases outside of assigned territory when necessary.
• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Ensure consistent time management between case preparation and case coverage to limit case delays.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Resolve customer issues or complaints in a timely manner.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Complete all necessary account administration duties (e.g. Case Tracker daily updates, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Partner with sales and marketing to support local product demonstrations/labs and showcase clinical value to potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.
• Support the…