Aeromedical Case Manager

A leader in supporting clients in technically demanding industries, Advent's capabilities and services promote innovation & empower our partners to manage risk, protect the information, and achieve organizational objectives. We are proud of our ability to support mission-critical systems in every phase of their lifecycle to ensure our nation’s forces can accomplish their mission.

Position: Aeromedical Case Manager

Location: Robins Air Force Base, GA

Schedule: Normal operational hours are 0800 to 1600 (EST), Monday through Friday.

Scope of Work: This requirement is for non-personal, administrative, and aeromedical case management support services for the Office of the Command Surgeon at Headquarters Air Force Reserve Command (HQ AFRC).

• Domain
  
  Experience:
  
  Must possess demonstrated experience processing and managing physical exams and medical standards. This experience may be acquired through military medical environments (e.g., USAF PES), or through equivalent civilian aeromedical, occupational health, or disability evaluation system environments.
• System Proficiency:
  Must demonstrate a high level of proficiency with (or the ability to rapidly acquire proficiency in) Air Force and DoD medical systems, including the Aeromedical Information Management Waiver Tracking System (AIMWTS), Physical Examination Processing Program (PEPP), Periodic Health Assessment (PHA) programs, Joint Legacy Viewer (JLV), and Management Internal Control Toolset (MICT).
• Regulatory Knowledge:
  Must demonstrate a high level of knowledge regarding medical standards for retention, flying classes, Line of Duty (LOD) determinations, and special operational duty for the USAF. Must be proficient in utilizing the Aeromedical Waiver Guide (AMWG) and the Medical Standards Directory (MSD).
• Medical Literacy:
  Must possess basic knowledge of anatomy, physiology, disorders of human body systems, and emergency medical care procedures. Must possess knowledge of medical terminology and International Classification of Diseases (ICD-10) coding and possess the ability to use medical terminology accurately when documenting cases.
• Communication & Administrative
  
  Skills:
  
  Must possess excellent oral and written communication skills and project management experience. Must possess the ability to translate and communicate complex medical/administrative instructions to service members at the member’s comprehension level.
• Technical
  
  Skills:
  
  Must be highly proficient with Portable Document Format (PDF) software and the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Must possess proficient typing skills utilizing QWERTY and 9-key pads.
• Must be capable of working independently with strong time-management and prioritization skills.
• Must be proficient in reading, writing, speaking, and understanding the English language to effectively communicate applicable technical subject matter to management, providers, and service members.
• Must possess exceptional customer service skills.

Medical Case Processing: The contractor must accomplish administrative case evaluation by receiving, tracking, and reviewing pertinent medical data/information (e.g., medical history, doctor’s findings) to ensure proper documentation is available for government medical providers to substantiate granting a waiver. All information must be input into respective electronic systems depending on case type. Case actions include, but are not limited to:

• Update Aeromedical Waiver Management Information System (AIMWTS), Electronic Case Tracking (ECT), Physical Exam Processing Program (PEPP), MEDXS and other systems of record with current case status as needed especially when case status changes
• Provide written instructions to reserve medical units on the management of questionable or incompletely documented cases for additional information/requirements.
• References and applies knowledge of general medical guidelines covering physical standards and forming the basis for adjudicating medical cases and obtains medical opinions/recommendations from professional medical personnel.
• Coordinates with MAJCOMs, HQ USAF and medical treatment facilities (MTF) addressing…