Front Desk Coordinator

Job Location:

Axis Warner Robins - Warner Robins, GA 31088

Travel Percentage:
None Job Category:
Health Care Partner Care , an affiliate of Axis Spine and Pain, is seeking a talented and compassionate Front Desk Coordinator to join our exceptional team. We offer competitive wages, benefits that protect you and your family, and a 401(k) plan with a match to help you prepare for your future. We are also dedicated to building the work environment where our people grow and thrive.

We want you to be a fan of where you work!

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible.

We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.

• Compassion. We genuinely care for the well‑being of our patients and each other and are committed to supporting each other with kindness and compassion.
• Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect. We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

The Front Desk Coordinator is on the front line and serves as the face of the practice. As a Partner Care ambassador, this role is pivotal in initiating the best possible patient experience. The Front Desk Coordinator is responsible for overall front desk activities including management of the reception area, customer service, phones, scheduling, insurance verification, and administrative support necessary for the smooth operation of the practice.

• Greet patients and visitors in a warm, professional, and welcoming manner.
• Provide exceptional customer service in person and by phone to patients, families, staff, vendors, and the community.
• Manage the reception area to ensure a clean, organized, and professional environment at all times.
• Handle patient inquiries and concerns promptly and professionally, escalating as appropriate.

• Schedule new patient appointments and follow-up visits accurately and efficiently.
• Collect and verify patient demographic and insurance information at each visit.
• Maintain accurate and up-to-date patient accounts and records in the EMR system.
• Confirm upcoming appointments and manage cancellations and reschedules.

• Verify patient insurance eligibility and benefits prior to appointments.
• Collect co-pays, co‑insurance, and outstanding balances at the time of service.
• Manage incoming and outgoing mail, faxes, and correspondence.
• Maintain office supply inventory and notify management when restocking is needed.

• Communicate effectively and professionally with clinical staff, physicians, and administrative team members.
• Cross‑train to support basic medical assistant responsibilities as…