Lead Medical Case Manager​/Focal Point

Program: HQ AFRC/SG Aeromedical Case Management Support (RFQ FA664326Q0004)

Location:HQ AFRC, Robins AFB, Warner Robins, GA (on-site)

Employment type: Full-time, non-exempt (SCA) — contingent on award

Labor category:Medical Record Technician (Medical Case Manager, lead capacity)

Reports to UHP Program Manager / Company leadership (not the Government)

Essential Healthcare Solutions is supporting United Health Partners. This role serves as the single Focal Point and working team lead for a three-person aeromedical case-management team supporting the Office of the Command Surgeon at HQ AFRC. This is a working lead role: you will carry your own case load while also owning the government-facing point-of-contact function, team workflow and load-balancing, metrics and recurring reporting, RMU guidance, and support to the SGP division's training events.

You keep the team meeting its accuracy and timeliness performance standards across ~6,456 case actions per month for a force of roughly 70,000 reservists.

• Act as the contractor Focal Point / single point of contact for all government correspondence; provide clear written and verbal responses within required time frames and attend monthly performance meetings with the COR.
• Carry an active case load — receive, track, review, and adjudicate accession, retention, and flying-class waiver cases using AIMWTS, ECT, and PEPP.
• Own team workflow: assign and load-balance the highest-volume queues (data/status updates, initial case actions) against their timeliness thresholds, and manage surge up to +15% through internal re-prioritization, flex-time, and cross-utilization.
• Prepare and deliver recurring and ad hoc reports — Monthly Status Report, Annual Report, case-processing metrics, data-quality and unit case-load analyses; own MICT self-assessment checklists related to case-management policy.
• Provide written guidance to reserve medical units (RMUs) on managing questionable or incompletely documented cases; coordinate with MAJCOMs, HQ USAF, ACS, RS, and MTFs on reserve-unique medical issues.
• Assist with planning, preparation, and execution of the four training events conducted by the SGP division (e.g., AMTM/FSST support).
• Manage phase-in/phase-out activities: attend weekly transition meetings, complete system-access requirements, and ensure no degradation of service at transition.
• Direct contractor personnel operations and serve as the primary interface with the Government and customers, maintaining non-personal-services boundaries.

• Domain experience: Demonstrated experience processing and managing physical exams and medical standards — acquired through a military medical environment (e.g., USAF Physical Exam Standards / PES, aeromedical, or reserve medical unit) OR an equivalent civilian aeromedical, occupational health, or disability evaluation system (DES) environment.
• Regulatory knowledge: Working knowledge of medical standards for retention, flying classes, Line of Duty (LOD) determinations, and special operational duty for the USAF; familiarity with the Aeromedical Waiver Guide (AMWG) and the Medical Standards Directory (MSD), applicable AFIs, and 422/469 and DES processes (or the ability to rapidly acquire it).
• Medical literacy: Basic knowledge of anatomy, physiology, disorders of human body systems, and emergency medical care procedures; proficiency with medical terminology and ICD-10 coding, used accurately when documenting cases.
• Communication & administrative skills: Excellent oral and written communication; ability to translate complex medical/administrative instructions to service members at their comprehension level; project-management / workflow-tracking ability.
• Technical skills: Proficiency…