Front Desk Supervisor

Job Summary:

The Front Desk Supervisor oversees the daily operations of the front desk to ensure a smooth check‑in/check‑out process, exceptional guest service, and the overall satisfaction of all guests. This role requires strong leadership, problem‑solving skills, and a passion for hospitality. The Front Desk Supervisor acts as a key liaison between the front desk team and management.

Key Responsibilities:

• Supervise and support front desk agents in all daily front office operations.
• Ensure efficient and professional handling of guest check‑ins, check‑outs, reservations, and inquiries.
• Resolve guest concerns or complaints in a timely and courteous manner.
• Train, coach, and motivate front desk staff; provide feedback and performance evaluations.
• Monitor front desk supplies and coordinate with housekeeping and maintenance departments as needed.
• Assist in creating staff schedules to ensure adequate coverage.
• Uphold company policies, procedures, and brand standards.
• Perform front desk duties as needed during peak times or staff shortages.
• Maintain accurate records of room availability, reservations, and guest accounts.
• Ensure a clean, organized, and welcoming front desk environment.
• Handle cash and credit transactions accurately and securely.
• Prepare and communicate daily shift reports and handovers.

Qualifications:

• High school diploma or equivalent (hospitality degree preferred).
• 2+ years of front desk or customer service experience in a hotel or hospitality environment.
• 1+ year of supervisory or team lead experience preferred.
• Proficient in hotel management systems (e.g., OPERA, PMS, or similar).
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong attention to detail and organizational abilities.
• Able to work flexible hours including weekends, holidays, and evenings.
• Professional appearance and demeanor.

What We Offer:

• Health and wellness benefits
• Opportunities for growth and advancement
• Training and development programs
• Employee discounts on hotel stays and services