Director of Housekeeping & Guest Experience

City, State: Houston, Texas

Title: Director of Housekeeping

Location: Houston, Texas

FLSA: Exempt

Employment Type: Full-time

Reports to: General Manager

Supervises: Housekeeping Department

Pay Range: $60,000 - $65,000

The Director of Housekeeping manages all aspects of the housekeeping department to ensure high standards of cleanliness, guest service, and satisfaction throughout the property. The role oversees daily operations, staff management, inventory control, and maintenance of cleanliness in guestrooms, public areas, and work spaces.

• Supervise housekeeping and laundry staff, including hiring, training, evaluating, and terminating personnel.
• Assist the General Manager in developing and monitoring the department’s annual budget.
• Establish and maintain cost control systems for staffing, inventories, and cleaning supplies.
• Enforce policies and procedures to maintain cleanliness and guest satisfaction.
• Schedule staff according to business levels and labor standards.
• Prepare daily assignment sheets for housekeeping and laundry teams.
• Monitor cleanliness in all guestrooms, public spaces, and back-of-house areas.
• Maintain and control inventory of linens, cleaning supplies, and equipment.
• Coordinate with the Security Office for lost and found items.
• Ensure compliance with safety and security procedures for rented or leased equipment.
• Conduct formal inventories of linen, supplies, and equipment in collaboration with the finance team.
• Serve as Manager on Duty (MOD) when required and attend property meetings.
• Provide reasonable accommodations to qualified individuals with disabilities.

• Minimum of 2 years of supervisory experience in housekeeping or a related field.
• Strong leadership and team management skills.
• Proficiency in property management systems and inventory control.
• Excellent communication and interpersonal skills.
• Ability to manage budgets and control operational costs.
• Strong organizational and multitasking abilities.
• Experience in conducting staff training and development.
• Ability to work collaboratively with other departments.

Primarily indoor work with frequent walking, standing, and occasional lifting of items up to 20 lbs. Frequent use of cleaning supplies and equipment requires physical activity throughout shifts. Availability required for evenings, weekends, and holidays based on business needs.

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

• Medical, dental, and vision coverage
• Paid Time Off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings account options
• Tuition aid
• Travel and lodging perks

Position closed: