Onboarding & Compliance Manager

Adroit Advanced Technologies, Inc.

The Manager of Onboarding and Compliance is responsible for leading ADROIT’s contractor onboarding and compliance programs to ensure a deliver a consistent pipeline of qualified, compliant, and ride-ready contractors. This role oversees the Onboarding Specialists, manages onboarding operations, and ensures all contractors meet company, customer, regulatory, and contractual requirements.

• Oversee the daily activities of the Onboarding Specialists, ensuring onboarding targets, productivity goals, and key performance metrics are consistently achieved.
• Provide coaching, training, and support to Onboarding Specialists while removing obstacles that impact onboarding performance.
• Create and maintain onboarding programs, packages, and requirements for new and existing service areas.
• Ensure ADROIT systems accurately reflect onboarding workflows, document repositories, and contractor requirements.
• Develop, document, and continuously improve onboarding processes and standard operating procedures.
• Monitor onboarding funnel performance, contractor conversion rates, onboarding cycle times, and fulfillment readiness.

• Lead contractor compliance operations, including document review, credential verification, background screening requirements, and ongoing compliance monitoring.
• Ensure compliance with applicable local, state, federal, contractual, and company requirements.
• Manage driver qualification files, credential tracking, renewal monitoring, and document expiration processes.
• Conduct internal compliance audits and reviews to identify gaps and implement corrective actions.
• Maintain accurate compliance records and ensure audit readiness across all service areas.
• Assist with investigations, documentation reviews, and resolution of compliance-related concerns.
• Monitor compliance metrics and trends and provide regular reporting and recommendations to leadership.
• Support compliance training initiatives for employees, contractors, and providers.
• Oversee vehicle camera installation, compliance, video requests and asset tracking.

• Serve as the primary liaison between Onboarding, Fulfillment, Client Relations, and Operations teams to ensure contractor readiness aligns with service demand.
• Lead regular cross-functional meetings to review onboarding progress, compliance performance, operational challenges, and growth initiatives.
• Partner with Operations leadership to support service launches and expanding markets.
• Coordinate with internal teams to ensure alignment on onboarding, quality, compliance, and operational goals.

• Monitor and report onboarding and compliance KPIs to leadership.
• Identify trends, risks, and opportunities to improve efficiency, contractor experience, compliance performance, and operational readiness.
• Develop and implement corrective action plans when compliance or onboarding deficiencies are identified.
• Perform other onboarding, compliance, operational, and leadership-related duties as assigned.

• Bachelor’s degree in Business, Compliance, Operations, Logistics, Safety, Human Resources, or related field preferred.
• 3-5 years of experience leading onboarding, compliance, operations, or related functions.
• Experience managing employees and performance expectations.
• Working knowledge of compliance programs, audits, credential management, and regulatory requirements.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proficiency in Microsoft Office and Google Workspace, including Excel/Sheets.
• Ability to work on-site in Houston, TX.
• Performs all duties and…