IT Help Desk Specialist

Overview

Position Summary
: LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO’s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

• Technical Support:
  Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.
• Specialized IT Support:
  Deliver support across key USPTO areas, including Desktop Deployments, Moves, and Field Support;
  Warehouse Operations and Audio-Visual Support;
  Network Operations, Cabling, and Maintenance;
  Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment);
  Remote Site and Electronic Business Center support.
• Documentation:
  Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development.
• Project Coordination:
  Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS).
• Analysis (Principal/Staff levels):
  Provide analysis and recommendations for information technology requirements.
• Leadership (Principal/Staff levels):
  Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required.
• Note:
  
  This job description is not a complete list of duties; other duties may be assigned by the supervisor.

• Technical Support Specialist: 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate.
• Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).

• Excellent communication skills (written and verbal).
• Administrative and project management skills.
• Microsoft Project Professional.
• Microsoft SharePoint.
• Ability to explain complex technical matters to non-technical personnel; strong active listening and rapport-building.
• Ability to produce accurate, clear, and straightforward documentation.
• Ability to uphold USPTO interests and influence others professionally.
• Customer-focused mindset and ability to see things from the customer’s perspective.
• Equal Opportunity Employer/ Veterans/ Disabled.

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at  or by email at