Director of IT Service Delivery & Support

A local government agency in Georgia is seeking a Division Director of IT Service Operations to lead its IT service management operations. This role involves overseeing service desk activities and ensuring efficient IT support across the organization. The ideal candidate will have a bachelor's degree in a relevant field and nine years of related experience, including two years in a managerial position.

Responsibilities include promoting a customer-focused culture, establishing ITIL-aligned processes, and improving service quality across public safety departments.
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