IT Specialist III

IT Specialist III — Grade 19 — Salary:$51,688.00 ($24.85 hr) – $55,868.80 ($26.86 hr)

Will Davis — MIS Director

The purpose of this classification is to provide advanced technical support to all county offices relating to personal computers, software, hardware, networking, and related systems. This position serves as a senior technician and lead resource for IT Specialist I and II staff, assisting with issue resolution, workload coordination, and ensuring consistent service delivery.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Provides advanced technical support for complex issues involving hardware, software, networking, and system performance
• Serves as the primary escalation point for unresolved Helpdesk tickets and high‑impact issues
• Assists in coordinating daily Helpdesk activities, including prioritization and assignment of support requests
• Provides guidance and technical support to IT Specialist I & II staff
• Assembles, installs, and configures personal computers, peripherals, and software
• Troubleshoots and resolves issues related to system access, connectivity, and performance using knowledge of existing infrastructure
• Ensures support tickets are properly documented, updated, and resolved in a timely manner
• Maintains and audits inventory of IT equipment for asset tracking and lifecycle management
• Identifies aging or underperforming equipment and recommends replacement
• Assists with implementation of system upgrades, deployments, and other IT projects
• Maintains logs and documentation of system operations, maintenance, and modifications
• Provides training and technical assistance to end users
• Communicates with staff, departments, vendors, and other stakeholders to resolve issues and coordinate work activities
• Participates in on‑call support rotation for after‑hours technical support

• Performs the duties of IT Specialist I & II as needed
• Assists with onboarding and training of new technical staff
• Performs other related duties as required

Has general knowledge of the policies, procedures, and activities of the Management Information Services Department as they pertain to the performance of duties relating to the position of IT Specialist III. Has comprehensive knowledge of the terminology used within the department. Has the ability to communicate effectively with supervisors and other staff members. Has the ability to use independent judgment in routine and non‑routine situations.

Has the mathematical ability to handle required calculations. Can utilize and understand software applications and techniques as necessary in the completion of daily assignments. Has the ability to plan, organize and/or prioritize daily assignments and work activities. Can comprehend and apply regulations and procedures of the department. Has a good working knowledge of test instrument read‑outs, inventory reports, installations and repairs, wiring diagrams, technical manuals related to computers and procedures and methods as required in the performance of duties.

Is knowledgeable in the use of various software programs and operating systems utilized within the unified government. Strong communication and customer service skills

Working knowledge of IT asset management and lifecycle practices

Understanding of IT security standards and best practices

• Vocational/technical training in information technology or related field
• 5–6 years of progressively responsible IT support experience; or equivalent combination of education, training, and experience
• Must possess and maintain a valid Georgia driver’s license

Must be able to operate a variety of machinery and equipment including LAN wire tester, sniffer, cable repair tools and various computer and diagnostic equipment. Must be able to use body members to work, move or carry…