IT Specialist

IT Specialist I

Grade 15

Salary: $44,179.20 ($21.24 hr) - $47,860.80 ($23.01 hr)

Will Davis - MIS Director

The purpose of this classification is to provide technical support to all county offices relating to personal computers including software, hardware, networking, Internet, program development, and training.

• Assembles, installs, and configures personal computers, peripherals, and software.
• Uses expertise in customer service and technical knowledge to resolve issues surrounding the installation, usage, and training of software and hardware products.
• Perform level one Helpdesk support ticketing entry and resolution.
• Install, and configure, various hardware and peripheral equipment, and software programs.
• Label and inventory equipment for asset  location accuracy.
• Assists in monitoring inventory of departmental supplies, tools, and equipment; initiates the purchase of new or replacement materials.
• Maintains logs/documentation of system operations, modifications, maintenance, and other activities.
• Provide information, training, and assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues.
• Communicates with supervisor, employees, users, other departments, vendors, outside companies, the public, and other individuals as needed to coordinate work activities and resolve problems.
• Documents, monitors, and tracks support tickets to ensure timely resolution.
• On-call support 24/7 on a rotation.

Performs other related duties as required.

Has general knowledge of the policies, procedures, and activities of the Management Information Services Department as they pertain to the performance of duties relating to the position of IT Specialist I. Has comprehensive knowledge of the terminology used within the department. Has the ability to communicate effectively with supervisors and other staff members. Has the ability to use independent judgment in routine and non-routine situations.

Has the mathematical ability to handle required calculations. Can utilize and understand software applications and techniques as necessary in the completion of daily assignments. Has the ability to plan, organize and/or prioritize daily assignments and work activities. Can comprehend and apply regulations and procedures of the department. Has a good working knowledge of test instrument read‑outs, inventory reports, installations and repairs, wiring diagrams, technical manuals related to computers and procedures and methods as required in the performance of duties.

Is knowledgeable in the use of various software programs and operating systems utilized within the unified government.

Vocational/technical school education with major coursework in computer networking or related field.

Preferred 2+ years of experience in computer networking, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must possess and maintain a valid Georgia driver’s license.

• Physical:
  Must be able to operate a variety of machinery and equipment including LAN wire tester, sniffer, cable repair tools and various computer and diagnostic equipment. Must be able to use body members to work, move or carry objects or materials. Physical demand requirements are at levels of those for medium to heavy work.
• Data comprehension:
  Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar or divergent from obvious standards) of data, people, or things.
• Interpersonal communication:
  Requires the ability to speak with and/or signal people to convey or exchange information. Including giving assignments and/or directions to co‑workers/assistants from supervisors.
• Language ability:
  Requires ability to read a variety of records, reports, charts and informational documentation, directions, instructions and procedures. Requires the ability to prepare inventory reports and document…