Managed Services, Epic Experienced Associate

Industry/Sector

Not Applicable

Managed Services

Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast‑paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team.

As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

The Epic Experienced Associate supports the design, configuration, testing, implementation, and ongoing optimisation of assigned Epic applications. This role partners with operational stakeholders, subject matter experts (SMEs), and IT teams to gather requirements, improve workflows, and support system enhancements. The Epic Experienced Associate contributes to application build and maintenance activities, participates in project work, supports upgrades, and helps ensure system reliability and user adoption.

This is a professional individual contributor role working under general supervision, with increasing responsibility for independent work.

• Participate in needs assessments and gather business/clinical requirements
• Assist in designing and configuring Epic workflows aligned to operational needs
• Collaborate with SMEs to improve workflow efficiency and resolve system issues
• Support functional and integrated testing, including test script development
• Assist in user access/security configuration under established governance
• Support migration of build to production environments

• Develop working knowledge of assigned clinical or business operations
• Partner with operational teams to support workflow design and system enhancements
• Participate in meetings to provide application expertise and support

• Perform unit testing of all built components and assist other application analysts as needed
• Perform functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts

• Support and troubleshoot interfaces for inbound/outbound transaction errors; help monitor interface error queues
• Troubleshoot application issues, with or without vendor assistance, to resolution
• Adhere to change control processes per best practice and processes defined to protect the system(s)

• Develop policies and procedures in collaboration with clinicians, other system analyst team…