Dynamics CE Functional Lead

Job Overview

Avanade Inc. seeks a Dynamics CE Functional Lead in Houston, TX to identify and understand clients’ customer relationship management needs by staying current on CRM technologies (particularly Microsoft Dynamics CRM and Power Platform) and working with Avanade solution developers to recommend appropriate CRM technologies and functions that meet specific client needs.

Work with Avanade delivery teams and client stakeholders to translate business requirements into CRM solutions; coordinate with client leadership, end users and IT staff to identify, design and configure CRM solutions; gather system requirements and own requirements management; assist with transfer of functional requirements to development and test teams; implement patches and upgrades in collaboration with business and IT stakeholders; and assist end-users with CRM functionality.

Periodic travel to client sites (domestic) is expected up to 80% of the time. Must live within reasonable commuting distance of Houston, TX.

• Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology, Business Administration, or closely related field.
• At least four (4) years of experience performing CRM business analysis in a technology or IT consulting environment.
• Experience includes: 3 years configuring Microsoft Dynamics CRM systems and business solutions implementations; 3 years performing business process reengineering around Microsoft Dynamics CRM Sales, Marketing, Field Service & Customer Service modules; 3 years planning, designing, building, testing, and maintaining CRM solutions; 3 years Power Platform experience including SQL, Power BI, SharePoint, Azure implementation, Mobile Apps, Power Apps, VIVA and/or Visio; 3 years client‑facing experience using formal delivery methodologies (Agile, Scrum, Waterfall, or comparable);
  
  3 years experience with formal business requirements gathering and defining functional design and working with offshore teams; and Microsoft Certified in Dynamics 365 Fundamentals.

$133,078–$143,000 per year (Houston, TX).

Medical, dental, vision, life, and long‑term disability coverage; 401(k) plan; bonus opportunities; paid holidays; paid time off. See more information on our benefits at Avanade.