IT Security and Support Manager

Southeastern Container, Inc. is one of the largest leading manufacturers of PET beverage bottles and preforms, proudly supplying the Coca-Cola bottling system throughout the East Coast and Midwest. For over 35 years, we’ve built a reputation for stability, quality, and sustained growth. We are now seeking talented individuals to join our team for the following role:

Job Title:

IT Security & Support Manager Department:
Information Technology

Reports To:

Director of Information Technology

Location:

Enka, NC

Position Summary:

Southeastern Container, Inc. is seeking an experienced IT Security & Support Manager to lead cybersecurity and end-user support across a multi-site manufacturing environment. This role is responsible for protecting enterprise systems, managing security operations, and ensuring reliable, high-quality IT service delivery. You will serve as a key liaison across IT, partnering with infrastructure, applications, and external vendors to maintain a secure and resilient environment.

Job Description:

1. Provide operational oversight of IT support functions and service management processes.
2. Develop, implement, and continuously improve SEC’s cybersecurity program aligned to CIS Controls and NIST frameworks
3. Lead vulnerability management, threat monitoring, and incident response activities across the enterprise
4. Serve as incident commander for cybersecurity events, ensuring timely containment, remediation, and documentation
5. Manage and optimize security technologies, including SIEM, EDR/XDR, email security, and identity protection platforms
6. Coordinate with external security partners, SOC providers, auditors, and insurance stakeholders
7. Maintain and test incident response, disaster recovery, and business continuity plans
8. Direct and manage user security awareness programs and training initiatives
9. Lead and improve IT support operations, including Help Desk performance and service delivery
10. Establish and maintain ITIL-aligned processes, including incident, request, and problem management
11. Define and monitor service performance metrics, including SLAs, KPIs, and user satisfaction
12. Drive continuous improvement of end-user experience and support efficiency
13. Maintain working knowledge of enterprise systems, including networking, infrastructure, cloud platforms, and business applications
14. Collaborate with IT Operations and Development teams to advise risk levels, ensure secure architecture and operational alignment
15. Support secure design principles across manufacturing environments, including network segmentation and Purdue Model concepts
16. Partner with ERP and enterprise system initiatives to ensure secure architecture, identity integration, and compliance alignment
17. Lead and develop cybersecurity and support staff, fostering accountability and continuous improvement
18. Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) security goals and objectives and reduce overall organizational risk.
19. Track audit findings and recommendations to ensure that appropriate mitigation actions are taken.

Southeastern Container, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military and veteran status, or any other protected status under applicable federal, state or local laws. We are committed to building a workplace where everyone feels valued and respected.

Benefits Include:

Health Insurance (Medical, Dental, Vision)
Paid Time Off
401k w/ Company Match Short/Long Term Disability Company Sponsored Life Insurance

Key Requirements:

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field required; advanced degree preferred7+ years of progressive experience in cybersecurity, infrastructure, or IT operations

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives

Strong knowledge of security frameworks (CIS Controls, NIST) and security operations practices

Experience with security technologies (SIEM, EDR/XDR, IAM, vulnerability management)
Working knowledge of Microsoft 365, Azure, and cloud security principles

Familiarity with ITIL service management and support operations

Experience in manufacturing or multi-site environments preferred

Exposure to ERP platforms (e.g., Dynamics 365) and secure system integration concepts

Strong leadership, ability to communicate, and apply decision-making skills, including incident leadership under pressure

Experience working with external vendors, MSPs, and cybersecurity partners

Authorized to work in the United States
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