Help Desk Technical Tier II

Position: Help Desk Technical Tier II Support
Data Path, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X);

and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support.

Help Desk Technical Tier II Support personnel perform a wide range of activities and are responsible for the maintenance of computer hardware and software that comprises a computer network.

Responsibilities Candidate must be prepared to live and work in the country of Bahrain.

Candidate must be able to work up to 60 hours per week.

Must be willing and able to work all shifts.

Manage and maintain the WAN/LAN infrastructure.

Provide support in the deployment and configuration of comprehensive routing and switching network designs.

Monitor the network issues and outages in accordance with directives and guidelines escalating them based on severity levels.

Troubleshoot, implement, and provide configuration of network hardware and software.

Monitor and maintain, troubleshoot, and identify network devices’ source(s) of problems.

Analyze functional problems and determine techniques/requirements feasible for expedited solutions.

Apply best practices in compliance with DISA guidelines.

Utilize network management tools (e.g., Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.Diagnose and troubleshoot to restore technical service.

Repair end-user software and hardware problems, including repairing user desktops, laptops, printers, multi-function devices (“all-in-one”), desk phones, and wireless devices (e.g. cell phones, and mobile Wi-Fi devices, etc.).Solve issues related to network access, network storage, email.

Test and image desktops and laptops.

Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.

Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.

Diagnosis, operation, administration, configuration, and maintenance of the Remedy Trouble Ticket system.

Update, maintain, and validate known error database.

Accountable for administration of Remedy Action Request System solutions.

Development, publication, and maintenance of statistical, management, and custom reports.

Support Information Assurance by updating and maintaining content, classification, and protection of the organization’s Web sites as well as Access management.

Participate in daily and weekly workplace meetings, as required.

Abide by all corporate, Government, and local labor laws and regulations.

Apply performance standards and quality control standards as directed by Standard Operating Procedures.

Abide by all safety and security rules and regulations.

Perform other duties related to the job position.

This position requires:

US CitizenshipUS DOD Secret ClearanceA valid current US Passport Required Active Certifications – Must possess one (1) of the following certifications:

CCNA-Security

CySA+Security+CEGICSPGSECCNDSSCPMust maintain active certification throughout employment.

Additional Requirements:

Bachelo…