IT Specialist

Job Title

IT Specialist – Network Systems Directorate (MERC)

Warner Robins, GA

• Provide technical assistance to resolve computer software or hardware problems.
• Receive and respond to calls, e‑mails, or work orders regarding desktop issues.
• Perform computer diagnostics, run commands, and monitor system performance to verify correct operation.
• Set up equipment, install cables, operating systems, and software for current and new employees.
• Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations and related hardware and software to deliver required desktop service levels.
• Maintain records of daily support requests, including problems, corrective actions taken, and installation activities.
• Coordinate major hardware or software resolutions with vendors.
• Communicate with users and managers to establish requirements for problem resolution, new systems, or modifications.
• Support and execute other tasks as assigned.

• US citizenship required; ability to obtain and maintain a DoD Security Clearance.
• Bachelor’s degree in Computer Science, Information Technology, or related discipline, or a high school diploma with 1 year of directly related experience; a combination of education and experience also acceptable.
• Demonstrated technical experience with personal computer hardware and software, including Windows, Microsoft Office, email clients, and TCP/IP networking.
• Ability to install, repair, and troubleshoot hardware, software, and peripheral devices.
• Effective written and oral communication skills.
• Service‑oriented and able to communicate with users, peers, and vendors.
• Research competence in PC issues and products as required.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals.

MERC offers a generous benefits package including health and dental insurance, retirement, tuition reimbursement, vacation/sick leave accrual, and holiday pay.

EEO/Veteran/Disability. The University of Mercer ensures equal opportunity for applicants and employees in all its policies and practices. Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process may contact Human Resources.