Cross Reference & Sourcing Representative, Customer Care

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :20545

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Warner Robins, GA

The Vertical Markets Group (VMG) Cross Reference and Sourcing Representative I supports VMG
- Public Sector and Commercial customer opportunities by researching, validating, and delivering compliant product cross-references and sourcing specialized items that meet federal, state, and local government requirements. This position plays a key role in ensuring accurate item matching, reliable sourcing that meets customer needs, while supporting timely RFQ and bid submissions. The position requires strong attention to detail, organizational skills, and a foundational understanding of product data and sourcing channels to align customer needs with the right suppliers and solutions.

By enabling accurate product selection, this role helps the sales team deliver competitive pricing and compliant solutions that support business growth.

• Cross-reference part numbers, NSNs, UPCs, manufacturer data, and competitor information using internal systems and external databases to match products to MSC part numbers.
• Research, validate, and identify equivalent or substitute products that meet government specifications, standards, and contract requirements.
• Maintain accurate cross-reference data and validate product compatibility, compliance, and replacement options for obsolete or end-of-life parts across ERP, contract management, and government pricing systems.

• Source non-stock, discontinued, and hard-to-find items through approved suppliers while ensuring alignment with customer requirements, bid specifications, and federal compliance standards.
• Identify and qualify suppliers that meet government contract requirements, including eligibility, registration, and documentation standards. (e.g., SAM registration, CAGE codes)
• Identify and qualify approved suppliers capable of supporting government contracts and compliance requirements. (e.g., FAR, DFARS, ITAR, BAA, and TAA requirements)
• Partner with suppliers to secure pricing, lead times, availability, and alternative product solutions while addressing supply chain disruptions and contract changes.

• Document cross-reference and sourcing decisions to support traceability and audit readiness.
• Maintain complete and accurate records of cross-referenced items, sourcing decisions, and supplier
• communications to support documentation standards and business continuity.
• Review cross-reference and sourcing product data for completeness, accuracy, and alignment with government purchasing regulations, contract terms, and internal standards.
• Contribute to process improvements that strengthen controls, reduce errors, and support operational effectiveness.

• Foster supplier engagement to drive responsiveness, competitive pricing, and reliable supply.
• Escalate critical sourcing issues in a timely manner to minimize impact to customer requirements.
• Provide clear and consistent updates on project status, sourcing progress, and issue resolution.

• Identify recurring issues and elevate opportunities for improvement.
• Follow established processes to support consistent and accurate sourcing activities.
• Support implementation of new tools, systems, and process updates.
• Provide input on workflow challenges and potential improvements.

• Demonstrate a commitment to continuous learning by utilizing…