Senior Logistics Operations Manager, North America Logistics Operations

This position will report to the North American Logistics Operations Director. This role provides strategic and operational leadership for the end-to-end movement of refined fuel across an assigned region. The position is responsible for ensuring safe, reliable, and cost-effective logistics operations while optimizing carrier performance, managing teams, and driving continuous improvement across a 24/7 operating environment.

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:

• Lead day-to-day logistics operations for refined fuel transportation across an assigned region.
• Manage and develop a team of logistics and supply chain professionals, setting clear priorities and performance expectations.
• Ensure consistent, reliable product delivery aligned with service, cost, and safety targets.
• Oversee routing, dispatch, and carrier execution to maximize efficiency and asset utilization.
• Provide operational leadership in a 24/7/365 environment, including escalation management and disruption response.
• Lead capacity planning efforts to ensure adequate coverage during demand fluctuations, weather events, or supply
• disruptions.

• Develop and manage a high-performing carrier network to ensure capacity, reliability, and cost competitiveness.
• Lead carrier sourcing and support contract negotiations in partnership with procurement.
• Conduct monthly carrier performance reviews focused on safety, service, cost, and compliance metrics.
• Strengthen strategic carrier relationships while expanding and diversifying the carrier base.
• Ensure carriers meet contractual obligations, regulatory requirements, and operational expectations.

• Monitor freight costs, identify trends, and implement corrective actions to remain within budget targets.
• Track and report on key performance indicators including service levels, cost metrics, efficiency, and exceptions.
• Identify and execute cost-saving opportunities and margin improvement initiatives.
• Partner with finance to ensure accurate billing, forecasting, and management of payables and receivables.
• Support financial planning, budgeting, and forecasting processes for logistics operations.

• Analyze operational data to identify opportunities for efficiency gains, cost reduction, and service improvement.
• Develop and maintain reporting dashboards and tools to support decision-making and performance tracking.
• Lead and implement continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, or similar
• approaches).
• Drive adoption, optimization, and enhancement of dispatch, telematics, and logistics technology platforms.
• Identify and implement process improvements to increase scalability and operational efficiency.

• Ensure adherence to all SOPs, regulatory requirements, and company policies across logistics operations.
• Maintain high standards of safety, compliance, and risk management across the transportation network.
• Lead efforts to proactively identify and mitigate operational risks, including supply disruptions and capacity shortages.
• Support audit readiness and governance requirements and ensure consistent process execution.
• Promote a culture of safety and operational discipline across teams and carrier partners.

• Partner with supply chain, finance, retail operations, and external stakeholders to align priorities.
• Communicate operational performance, risks, and initiatives to leadership.
• Support network planning and supply optimization strategies.

• Bachelor’s degree in supply chain, business, or related field.
• 10+ years of experience in logistics or supply chain operations.
• 5+ years of people leadership experience in logistics operations or an equivalent supply-chain-related role.
• Experience managing bulk transportation and medium- to large-sized trucking fleets.
• Experience operating in a 24/7 logistics or distribution environment.
• Strong knowledge of fuel logistics, terminal operations, and pipeline networks.
• Experience with transportation management, dispatch, and telematics systems.
• Solid understanding of logistics financials, cost drivers, and budgeting.
• Data analysis capability with experience using reporting tools and performance metrics.
• Understanding of regulatory and safety requirements in transportation/logistics.
• Demonstrated…