Senior Director of Ancillary Services and Operations

Senior Director of Ancillary Services and Operations

Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same quality focus on patients. Whether it is making it easy to find a center, providing a seamless registration experience, having state‑of‑the‑art equipment and labs, or providing top‑of‑the‑line evidence‑based treatments, we ensure that it happens consistently throughout each of our brands.

Our mission is to deliver the perfect patient experience every time.

• Employee flat‑rate medical services at CRH clinics
• Medical, Dental, and Vision insurance
• 401(k) with employer match
• Generous PTO plan
• Employee Assistance Program
• Complimentary financial planning services
• Collaborative work environment
• Hybrid schedule (1 remote day per week)
• Professional growth opportunities
• Annual merit increases

The Senior Director of Ancillary Services and Operations is responsible for the strategic oversight, development, and growth of CRH Healthcare’s non‑urgent care service lines, including occupational health, telehealth, and attribution‑based care models
. Occupational health services include, but are not limited to, employer‑paid services, workers’ compensation, and other direct‑to‑employer care offerings. In addition to program oversight, this leader is accountable for service line performance and growth
, driving standardization, scalability, and operational excellence across all locations. The role partners closely with Medical Leadership, Operations, Compliance, and Quality to support clinical excellence, optimize performance, and ensure patient safety.

• Provide strategic direction and full lifecycle oversight for each ancillary service line
• Establish standardized workflows, protocols, and care delivery models across all locations
• Ensure alignment with regulatory requirements, organizational standards, and best practices
• Define and monitor key performance indicators (KPIs) including growth, quality, and outcomes
• Partner with operations and finance on program performance, billing practices, and optimization

• Lead design, implementation, and continuous improvement of service line offerings
• Identify opportunities for expansion, innovation, and market growth
• Develop and refine policies, procedures, and clinical guidelines
• Support integration of new services, tools, and technologies into clinic workflows

• Partner with Education & Training leadership to develop ongoing training programs for providers and staff
• Ensure competency‑based education aligned to each service line’s clinical and operational needs
• Support onboarding, upskilling, and ongoing professional development
• Serve as a mentor and escalation resource for clinical and non‑clinical teams

• Collaborate with Quality, Compliance, and Legal teams to ensure adherence to all regulatory and accreditation requirements
• Monitor trends, risks, and performance gaps; implement corrective actions as needed
• Support initiatives that improve clinical outcomes, patient experience, and safety metrics
• Ensure audit readiness and consistent documentation practices across service lines

• Partner with Medical and Operational leadership to align strategy and execution
• Serve as a subject matter expert for ancillary service lines across the organization
• Drive a culture of accountability, quality, and continuous improvement
• Facilitate communication and coordination between clinical, operational, and administrative teams

• Promote professional development and continued expertise in all aspects of services delivery
• Minimum of 7 years of progressive leadership experience in healthcare services
• Proven success building and scaling service lines within multi‑site or high‑growth environments
• Strong operational and financial acumen
• Experience driving growth through a combination of organic initiatives and operational optimization
• Ability to work independently, influence physician…