Service & Engagement Team Leader

The starting pay range for this position per hour is $20.75 – $22.75. The full pay range is $20.75 – $35.25.

Pay is based on several factors which vary by position, including labor markets, education, work experience and certifications.

Target cares about and invests in team members so they can take care of themselves and their families. Eligible team members and dependents receive comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more, to help you take care of your whole self. Other benefits include 401(k), employee discount, short‑term and long‑term disability, paid sick leave, national holidays, and vacation.

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Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in‑store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the check‑lanes, guest services, gift registry, pick‑up and drive‑up while ensuring exceptional quality.

• Guest service fundamentals and experience building a guest‑first culture and driving loyalty programs
• Guest engagement, problem solving and resolution
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrates inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front‑of‑store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front‑of‑store experiences.
• With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest‑centric culture.
• With guidance from your direct leader, help…