Team Member, Retail

Overview

WHAT DOES A WINNING TEAM MEMBER LOOK LIKE AND DO?

• They are friendly and enjoyable for guests and their team to interact with
• They know the menu well and execute quickly and well in all positions to keep the store rolling and the guests happy
• They communicate well with their manager and supervisor about anything needed – restocking the line, guest concerns, etc.
• They ask their manager, "What else can I do to help?"
• They promote chocolates and the loyalty program

At Milk Shake Factory, we’re on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you’re seeking an opportunity to have fun and master the art of desserts, look no further – you’ve found your place.

We’ve been busy perfecting our craft since 1914 and we’re excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Bring your A-game to Milk Shake Factory and join a team that thrives on excellence, integrity, and serious know-how. Be the ultimate brand advocate, delivering stellar customer service with an authentic vibe. Elevate sales by getting creative with sampling, product recommendations, and subtle upselling moves. Demonstrate skills by crafting top-notch milkshakes, sundaes, and dipped chocolates, while maintaining the coolest store vibes.

Dive into the retail game, fulfilling chocolate cravings with flair. Address customer concerns with a calm demeanor. Maintain the stockroom, coolers, and freezers to keep operations smooth. Participate in promotional prep to make the store pop with seasonal magic. Ensure safety and food quality by reporting any issues. Embrace other duties as needed.

• Strong communication and interpersonal skills, and exceptional customer service
• Proven ability to work in a fast-paced team environment
• Attention to detail and safety
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience is a plus
• Available to work flexible hours including early mornings, evenings, nights, weekends, and holidays
• Must perform physical activities such as walking and standing for up to 4 hours at a time, bending, stooping, reaching, and lifting up to 25 pounds

Compensation: $12.14 - $20.00 per hour

Note:

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions are made by the management of this franchise. Inquiries about employment should be directed to the franchise location, not Milk Shake Factory Corporate.