Retail Shift Leader

Address: 6761 Hillcroft Houston, Texas 77081

Brand: EZPawn

Pay range is based on experience, up to $18.00 per hour.

Are you tired of working fast food or retail jobs with no advancement opportunity?

EZCORP is looking for a Retail Shift Leader (Key Holder) to lead the way today and step into greater roles tomorrow. Bring your passion for service excellence and receive development and career paths to enhance your skills in a fun and fast paced environment with competitive pay, generous bonus potential and great benefits!

• Complete the initial 5-week paid training program and earn a $0.50 raise and transition to Lead Pawnbroker upon completion.
• Enhance your leadership skills through structured leadership training programs.
• Follow the Career Path and train for an Assistant Manager position, which includes a 6-month training program to build the foundation to run your own store.

• Free Health Insurance*
• Competitive wages
• Monthly UNCAPPED bonus potential paid on store and individual performance
• Great working hours
• 401(k) with company match
• Generous paid time off
• Holiday pay
• Store discount

You will provide outstanding customer service, build solid relationships with customers, promote sales, and make deals for a wide variety of pawn items. This role offers career growth, community interaction, and the chance to develop others and create a great customer experience.

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store team members

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. They should also be highly organized, detail oriented, and possess excellent judgment, time management, and prioritization skills. Strong communication and interpersonal skills and the ability to build solid ongoing customer relationships are essential. Additional requirements include:

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Adhere to all company policies, procedures, and regulations
• Knowledge of commonly pawned items (tools, jewelry, firearms, electronics), a plus
• Sales background, a plus
• Bilingual, a plus

* No cost for TM only medical insurance when selecting Blue Cross Blue Shield EPO Plan.