Customer Success Partner; HealthCare

Overview

First Advantage seeks a Customer Success Partner to grow revenue in strategic Industrial Vertical accounts. This is a 100% remote, work‑from‑home role for individuals authorized to work in the United States.

• Develop clear sales account plans detailing customer information, industry, and risk history.
• Track revenue trends, sales opportunities, and analyze competitive threats.
• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify additional products or solutions that can be offered to each account.
• Determine cross‑functional resources required to maximize revenue opportunities.
• Articulate pricing, administrative procedures, and product benefits to customers.
• Maintain awareness of competitor offerings to effectively position First Advantage solutions.
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage all action or project plans for the assigned client base.
• Analyze trends and recommend changes to customer programs; intervene as needed to ensure customer satisfaction.
• Provide solutions to business problems, identify root causes, and bring resolutions.
• Maintain current knowledge of background screening and occupational health program details.
• Build and maintain excellent relationships at all customer levels.
• Manage cross‑functional resources and coordinate with internal account teams.
• Manage contractual documentation (MSAs, Schedules A, SOWs, SLAs, SOPs) and contract renewals.
• Develop unsolicited renewal proposals with clear value propositions.
• Monitor and report on customer programs and perform any additional duties as assigned.

• Bachelor’s degree or equivalent work experience.
• 3+ years proven experience in sales account management of complex solutions or products for strategic national or global accounts, including C‑level relationships.
• Proficiency with MS Office applications (Word, PowerPoint, Excel).
• Strong oral and written communication, interpersonal, and multi‑tasking skills.
• Excellent organizational, analytical, problem‑analysis, and problem‑solving skills.
• Demonstrated networking capabilities and a professional, business‑mature demeanor.

• 2+ years of virtual work experience.
• Professional account management and sales experience.
• Ability to work 40‑50 hour weeks with flexibility for client needs.
• Located in an Eastern or Central time zone.

• Remote work with occasional business travel.
• Medical, vision, dental, and supplementary benefit plans.
• 401(k) with employer match and employee stock purchase plan.
• Competitive paid time off and nine paid company holidays.
• Professional development opportunities.

$80,000‑$95,000 annual base before bonus structure.

First Advantage is an equal opportunity employer. Employment decisions are based solely on qualifications, merit, and business needs, and no discrimination is tolerated on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, disability, or any other protected characteristic.