Account Manager​/Collection Specialist

Overview

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to feasibly maintain the account. This position involves extensive telephone activity and is oriented toward sales with a focus on re-selling the Rental Agreement and educating the customer, rather than solely collecting money.

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s needs, expectations, or problems. This is most often done by phone but may require visiting the customer’s residence to discuss the account or coordinate pickup of merchandise at the customer’s request or as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality, and consistency in accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

• Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent-to-own, or automotive sales is helpful to success in this role.
• Required:
  
  Valid State Driver License with a clean driving history.
• We conduct a drug screen and background check.

We offer a competitive base pay, commissions, bonuses, and a complete benefits package.

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