Coordinator, Sales Commercial

As the Coordinator of Commercial Sales, your daily activities will include customer calls, performance reporting, and help to facilitate the internal execution of contracted business. You will proactively schedule sales calls with assigned customers to maintain critical relationships by monitoring account performance, managing ad-hoc sales opportunities as well as customer follow-ups to secure volume. In addition, your tasks will include the communication of service updates, market trends, and coordinate rate quotations and RFQ’s with the internal pricing team.

• Lead the day-to-day commercial activities including customer calls, performance reporting and rate proposals.
• Implement and drive our new core promises aligned to our 2023 Quality Strategy.
• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
• Communicate relevant service information, market developments and competition activities.
• Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ’s) and new service contract proposals (3rd Party Portals may be applicable).
• Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
• Onboard quick notes with account portfolio.
• Initiate waiver request related to Commercial discrepancies, free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization requirements.