Service Manager

At Acento Real Estate Partners
, we know great communities don’t happen by accident—they’re built by passionate, hard‑working people who care. And it shows: we’re proud to be officially certified as a Great Place to Work
.

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company, focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people‑first experts in acquiring, redeveloping, and managing residential assets.

We believe diversity is a strength—and our workforce, residents, and partners reflect the vibrant, inclusive communities we build. Through value‑driven strategies and a commitment to service, Acento is redefining the standard for residential property management.

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on‑site service team. If you’re a hands‑on leader who thrives on team collaboration, attention to detail, and delivering exceptional results—you’ll fit right in.

• Lead Maintenance Operations: Oversee and coordinate day‑to‑day maintenance tasks, assigning work orders and ensuring timely, high‑quality completion.
• Team Supervision: Manage and mentor the on‑site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well‑maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

• 5+ years of hands‑on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• EPA/HVAC Universal Certification strongly preferred
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem‑solving abilities and customer service focus

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long‑term disability + life insurance at no cost to you
• 18
  days
  Paid time Off
• 11.5days
  Paid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program

Be the leader who helps keep our communities running smoothly and beautifully. Apply today and grow your career with Acento Real Estate Partners!