Fleet Dispatcher - Weekend

Fleet Dispatcher – Weekend Days

Location:

Tunnel Hill USX Terminal.

Schedule:

Wednesday, Thursday, Saturday, Sunday 7:00 AM – 6:00 PM.
Grade: HR10.
Compensation: $21.01 – $24.72.
Remote:
No.

• Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Responsible for driver satisfaction and addressing issues and disputes for drivers.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and other needs.
• Fuel and route drivers, promoting driver safety.
• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues.
• Resolve driver issues utilizing best critical‑thinking skills to solve out‑of‑the‑box problems.
• Monitor loads and resolve issues that may affect scheduled delivery/pickup times; proactively inform customer accounts and/or customers of changes.
• Resolve load targets and ensure on‑time delivery.
• Communicate effectively and professionally with customers, operations drivers, and all levels of leadership.
• Respond to drivers and other terminal needs and assist with emergency situations if needed.
• Understand and support company policies.
• Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs, managing home‑time guidelines, and other tasks that keep them earning.
• Proactively work to assist others in achieving the organization’s objectives.

• High School diploma or equivalent.

5+ years previous driving experience and/or operations and/or customer experience required.

• Strong communication skills.
• True passion for helping drivers.
• Ability to work in high‑pressure situations.
• Strong problem‑solving skills.
• Self‑motivated.
• Detail‑oriented.

• Medical, Dental, and Vision.
• Basic/Supplemental Life.
• Accidental Death/Dismemberment.
• Health Savings Accounts.
• Flexible Savings Accounts.
• Company Paid Holidays.
• Paid Time Off.
• 401k with Employer Matching.
• Employee Stock Purchase Plan.
• Paid Parental Leave.
• Short Term Incentive Program.
• Employee Assistance Program.
• Pet Insurance.

Normal office settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Employees performing this job may be asked to perform other duties as required, and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.