Waitlist Specialist

• Base Pay $20.00 - $22.00 / Hour
• Job Category Clerical, Full Time
• Employee Type Full Time Non-Exempt
• Required Degree High school
• Manage Others No

The Waitlist Specialist will assist candidates with locating appropriate housing and will process applications for municipal housing. Waitlist specialists conduct an eligibility assessment for each potential member and then identify any available housing. They familiarize clients with their rights and responsibilities as members of our co-ops and provide all necessary and beneficial applicable information.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Interviews applicants and determines eligibility for housing programs.
• Sends required paperwork and explains the application process; verifies the accuracy of the information submitted.
• Maintains records, collecting and completing all required documentation.
• Explains housing authority regulations to applicants; facilitates and ensures compliance with applicable laws, regulations, guidelines, and best practices.
• Answers phone for Michigan region waitlist using CSI’s formatted script to ensure fair housing practices.
• Meets with walk-ins who are seeking housing
• Creates, updates, and stores CSI’s co-ops pre-applications and online paperwork as needed as a backup to Waitlist Supervisor
• Performs other related duties as assigned.
• Flexibility & Adaptability: Responds in an open and receptive manner to changes in the work environment or work demands. Adjust methods and approaches to effectively carry out tasks in situation of ambiguity and uncertainty. Adjusts style to respond appropriately to different and changing circumstances. Responds appropriately to different personal styles to provide positive and constructive input. Embraces change and demonstrates a willingness to learn new technology and processes
• Communication: Listens and interprets verbal and non-verbal inputs in order to ensure thoughts and ideas are understood. Determines what information is to be communicated, when and to whom. Shares information seeks feedback from others and provides appropriate follow-up to ensure understanding of both the message and its intent. Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Waitlist Specialists generally work in an office environment. This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.

• Must be able to push/pull/lift up to 30 pounds.

• High School Diploma, equivalent experience or a combination of both
• Exceptional interpersonal and communication skills
• Ability to work with the public under different levels of pressure
• Experience with Microsoft Office, Word, Excel, Adobe
• Exceptional business communications (emails, letters and in-person)
• Excellent problem-solving skills

Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.

CSI is an Equal Opportunity Employer