Dispatcher​/Office Administrator

Future Opening:
Dispatcher/ Office Administrator

Full Time
• Warren

• Bonus based on performance
• Health insurance
• Paid time off
• Signing bonus
• Tuition assistance

General

Summary:

Dispatchers answer and respond to any emergency or non-emergency calls to provide assistance or important information. Dispatchers are part of our team of healthcare professionals attending out-of-hospital medical incidents and inter-facility medical transports. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

• To receive and confirm all assignments for the day.
• To calculate time and distance between assignments.
• To coordinate assignments and units, then produce a schedule and get it approved prior to assigning drivers.
• To communicate with all units operating in the field and keep them updated on whereabouts.
• To control all communications via the radio system including landline and cellular.
• To keep a log of all communication equipment and its user.
• Institute a system for accountability for units, patients, equipment and information.
• To keep supervisors updated as to day‑to‑day operations of the units.
• Organize, allocate and catalogue all company resources.
• Write and submit concrete and accurate reports on incidents.
• Adhere to established medical protocols, procedures, legal guidelines, and health and safety standards.
• Keep abreast of new guidelines and procedures through continuous training.
• Keep work environment clean.
• Perform all other assigned tasks.

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone, or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• Have 1-2 years of previous experience.

Compensation: $16.00 - $22.00 per hour