Escrow Assistant; in office

Who We Are

First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. We are passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

We have earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on over 50 regional best places to work lists.

Enable you to apply your administrative, support and interpersonal skills to your team and our customers as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences.

We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast‑paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality. This is an in‑office position located at 134 N 1st St, Brighton, MI.

• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Work with a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both internal teams and external customers
• Problem solver with strong organizational skills, detail oriented, natural curiosity and eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years escrow‑related experience preferred

$18.46 - $24.63 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors that may include job‑related knowledge, skills, experience, business requirements and geographic location.

Our People First culture is inclusive for all employees. You are free and encouraged to bring your entire, unique self to work. First American is an equal‑opportunity employer in every sense of the term. Based on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave and an employee stock purchase plan.