Financial Analyst Auditor

Financial Analyst Auditor #1047811

Warren, Michigan

The energy at our company is contagious. We’re driven by our immense passion, constantly seek out challenges, and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life.

Bring your talent to our company. Our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.

• Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group and report on actual vs. forecasted volumes
• Create, modify, and maintain forecast models that accurately predict contact center impacts given changes in various operating assumptions
• Collaborate with various internal customers on impact analysis for proposed contact center changes
• Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided
• Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies
• Perform various analyses, formulate conclusions, and present conclusions to management
• Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities
• Work with business to develop short-term and long-term financial forecasts and budgets
• Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results
• Provide variance analysis on forecast performance
• Develop and maintain reporting tools that help analyze forecasting trends
• Call center data – looking at call center data in relation to call center volume and case handle time
• Heavy reporting duties after forecasting the data for the call center line of business
• Assist with reporting and creating innovative ways to look at data
• More of a heads‑down individual role but will need to communicate with the team during forecasting meetings
• Position is located at Warren Tech Center – candidates must be local to the SE Michigan area – within 50 miles from Tech Center
• Manager views this position as a great role to learn and then use as a stepping stone to grow with the company

• Bachelors/Associates highly preferred but not required – relevant experience is also accepted
• 2+ years of non‑accounting forecasting/reporting experience
• Preferred knowledge of Minitab, Clara bridge, SQL, PowerBI

• Medical and Dental – Fast Tek pays majority of the medical program
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match
• Employee referral program and employee recognition culture

Position is located at Warren Tech Center – candidates must be local to the SE Michigan area – within 50 miles from Tech Center.