Financial Analyst

Job Location:

Warren, MI (Hybrid – 3 Days ~ Tue to Thu and Onsite – Mon & Fri) Pay Rate: $27.30 – $30.6/ hour on W2 Only Job Type: Contract - 12 months

Job Description:

Job Summary

The Financial Analyst / Forecasting Analyst supports business decision-making through detailed financial analysis, forecasting, and reporting. This role focuses on analyzing operational data, identifying trends, improving forecast accuracy, and delivering insights related to workforce planning and contact center performance. This is not an accounting-focused role.

• Analyze daily, weekly, and monthly operational volumes, handle times, staffing requirements, and other performance metrics.
• Develop, maintain, and enhance forecasting models to predict operational impacts based on changing assumptions.
• Perform variance analysis and report actual results versus forecasts.
• Prepare reports, dashboards, charts, and summaries for leadership review.
• Conduct ad-hoc analyses and special studies as requested.
• Collaborate with internal stakeholders to assess impacts of operational or process changes.
• Partner with data providers to ensure data accuracy and improve forecasting inputs.
• Identify opportunities for process improvements, efficiency gains, and cost savings.
• Support short-term and long-term forecasting, budgeting, and planning activities.
• Maintain reporting tools used to track forecasting trends and performance.
• Present findings and recommendations clearly to business partners and leadership.
• Assist with training and mentoring junior analysts, as needed.

• Strong experience with reporting, forecasting, and analytics
• Advanced proficiency in Microsoft Excel
• Experience with data visualization and reporting tools (e.g., Power BI or similar)
• Ability to work with large datasets and multiple data sources
• Familiarity with ERP or reporting systems is a plus

• Strong analytical, problem-solving, and critical-thinking skills
• Ability to manage multiple priorities and meet tight deadlines
• High attention to detail and data accuracy
• Strong written and verbal communication skills
• Ability to work independently and collaborate cross-functionally
• Organized, proactive, and results-driven

• Bachelor’s degree in Business, Finance, Analytics, Economics, or a related field preferred (or equivalent practical experience)
• 2+ years of experience in forecasting, reporting, analytics, or workforce planning
• Experience in call center, workforce management, or operational analytics is highly preferred
• This role is not intended for traditional accounting-focused backgrounds

• Power BI or similar reporting tools
• SQL (basic to intermediate)
• Workforce forecasting or contact center analytics tools
• Exposure to statistical or analytics software is a plus

• On-site presence required multiple days per week

• Opportunity to gain broad exposure across business functions
• Strong learning and growth potential within the organization

Thanks & Regards

Archit Sharma

Senior Associate – Recruitment – EST