Customer Accounts Supervisor
Listed on 2026-02-19
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Business
Business Management, Customer Success Mgr./ CSM, Client Relationship Manager, Business Analyst -
Management
Business Management, Client Relationship Manager, Business Analyst
Description
The Customer Accounts Supervisor leads a team of specialists responsible for managing customer account updates and delivering a seamless new customer onboarding experience. This role ensures operational excellence through strong team leadership, consistent process improvement, and effective cross functional collaboration. Success requires exceptional communication, analytical thinking, and a customer first mindset.
Key Responsibilities Team Leadership & Performance- Recruit, train, coach, and develop a high performing Customer Accounts team.
- Set clear performance expectations and provide regular coaching to ensure targets are met or exceeded.
- Monitor, analyze, and report on key performance indicators (KPIs) to drive accountability and continuous improvement.
- Foster a positive, collaborative team culture focused on service, quality, and efficiency.
- Design, document, and refine customer onboarding and account maintenance processes to improve consistency, accuracy, and turnaround times.
- Partner with Sales, Finance, IT, Marketing, and other teams to identify needs, resolve gaps, and implement operational enhancements.
- Support change management efforts by ensuring processes are well communicated, understood, and adopted across the team.
- Assist the team with processing new customer applications during peak periods or escalations to maintain service level commitments.
- Stay current on system updates, enhancements, and best practices; proactively train the team on new features and workflows.
- Serve as the primary escalation point for complex or urgent new customer setup issues.
- Build and maintain dashboards, reports, and performance summaries that provide actionable insights into customer activity, team performance, and operational trends.
- Use data to identify opportunities, recommend improvements, and support business decision making.
- Experience in customer service, account management, or a related field.
- Demonstrated success leading, coaching, and developing high performing teams.
- Strong customer centric mindset and ability to collaborate effectively across functions.
- Excellent analytical, troubleshooting, and problem solving skills.
- Exceptional verbal and written communication skills.
- High attention to detail and strong organizational skills with the ability to manage multiple priorities in a fast paced environment.
- Ability to work independently and collaboratively while driving measurable results.
Headquartered in Warren, Michigan, Lipari Foods is a leading independent distributor built around global and specialty foods. With a customer-first mindset, they serve customers through 67 depots across 32 states and growing. Lipari brings the world's most craveable flavors to shelf with an end-to-end approach that combines exclusive and owned brands, retail services, innovative tools, and dependable delivery across 10 categories including deli, bakery, frozen/dairy, specialty grocery, international specialty, meat/seafood, packaging, confections, food service/prepared foods, and convenience.
Customer Accounts Supervisor
• Warren, MI, United States
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