Business Analyst

Overview

Warren, Michigan —

Job Title:

Business Analyst #1053219

Position overview and daily responsibilities center on supporting export order fulfillment, coordinating with internal teams and external partners, and driving timely resolution of order-related issues in export markets.

• Single point of contact for assigned accounts, interfacing with subsidiaries, North America Export Operations, Logistics, suppliers, subject matter experts, and dealers/distributors in export markets.
• Coordinate with Export Operations Managers on order-to-delivery issues.
• Assist in resolving current issues, provide solutions that benefit both the company and customers, and promote best practices.
• Track all export orders from Order-to-Delivery (OTD).
• Inform and follow up with export customers on order entry issues, rejects, changes (options, ship-to, cancellations where applicable).
• Track and update MVB (Manufacturing Validation Build) status weekly.
• Follow up with logistics, finance, export product managers, MVB coordinators, and markets on changes affecting product launches in export markets.
• Highlight issues to Export Operations Manager on a weekly basis.
• Prepare manual invoices for MVBs if needed.
• Coordinate with DF Young on logistics and financial transactions (credit & rebill, reconsignments, special moves).
• Generate, analyze, and review weekly reports on order issues with Export Operations Manager (e.g., blocked production, TPW issues, delays, and logistics handoffs).
• Follow up with offshore plants on issues that affect event flow from systems to various platforms for MVBs and regular production orders.
• Participate in monthly calls with markets on demand submission and logistics, alongside Export Operations Manager.
• Create OWB user IDs for export dealers and coordinate system access (Vlogistics tool) and resolve export customer issues related to OWB delivery reporting with IT.
• Support logistics team on shipment queries by coordinating with port processors and DFY team.
• Learn and execute ad hoc reports in systems like VOMS, POMS, VTIMS, Vlogistics Tool, etc.
• Provide vacation coverage for team members on critical tasks; adapt to multiple tasks; act in a solution-oriented and collaborative manner.

• High level of analytical and problem-solving skills with focus on identifying key issues and root causes.
• Strong relationship-building skills and ability to interact with customers via email and phone.
• Understanding of diverse customer needs across various countries.
• Ability to work independently and meet deadlines.
• Proficient use of Microsoft Word, Excel, and PowerPoint.
• Strong oral and written communication skills.
• Ability to manage multiple activities through systems such as VOM, ORDER WORKBENCH, POMS, VTIMS, BARS, V-Logistics, and related platforms.
• Experience with export order fulfillment processes and collaboration with export managers to resolve order issues.
• Prefer candidates who have worked with/for DF Young before.

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