More jobs:
Business Head ‑ D2C
Job in
Warren, Macomb County, Michigan, 48091, USA
Listed on 2026-07-10
Listing for:
SupportFinity™
Full Time
position Listed on 2026-07-10
Job specializations:
-
Business
Business Development, Client Relationship Manager, Business Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
Full-time
Salary:
Negotiable
TLC Relationship Management P Ltd
Role And Responsibilities- Develop and execute the overall D2C business strategy, aligning with the company's vision and goals.
- Lead cross‑functional teams to drive product innovation, feature development, market expansion, and product support.
- Identify and pursue strategic opportunities for revenue growth, including new market segments, product offerings, and initiatives to establish partnerships and alliances that enhance the D2C ecosystem.
- Own product level profitability by ensuring optimal allocation of budgets and monitoring various costs (CAC, development costs, infrastructure costs, support costs, people costs, etc.).
- Negotiate and finalize agreements with key stakeholders such as merchants, technology partners, and institutions while ensuring mutually beneficial partnerships.
- Oversee customer acquisition initiatives by leveraging digital marketing, user behaviour & growth strategies; oversee customer retention programs to minimize churn rate and maximize lifetime value.
- Lead merchant onboarding efforts, ensuring a diverse and curated selection of upscale merchants on the platform by providing support and guidance to optimize the merchant’s presence and offerings.
- Liaise with the technical program management team to prioritise various feature enhancements and maintenance support.
- Ensure adequate support is extended for timely resolution of merchant and consumer queries and issues.
- Define and track key performance indicators (KPIs) to measure the success of D2C business initiatives and present periodic business reports to TLC leadership and other stakeholders.
- Bachelor's degree - BBA /
B.Tech /
B.Com - Master's Degree - MBA (Sales & Marketing, Information Management) - Added Advantage
- 12+ years of experience in business development with a strong understanding of D2C business models, preferably in hospitality and/or technology.
- Familiarity with e-commerce platforms and mobile app development.
- Proficiency in data analytics and market research tools.
- Understanding of B2B sales processes and D2C user growth methodologies.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×