Franchise Business Consultant Trainee

Job Summary

As a Franchise Business Consultant Trainee I, a rigorous training program is required, which includes on‑site training at one of our restaurants. Throughout this process, the incumbent will become well‑versed in all core brand standards and operational procedures. The primary role of this position will be to facilitate operational excellence across our non‑traditional markets by maintaining consistent communication between the company and franchisees or potential candidates seeking to become franchisees within the area of responsibility.

This role will provide expert counsel and advice to franchisees directly or through functional experts on all aspects of their business and restaurant operations.

• Complete on‑site training at one of the Company’s restaurant locations.
• Ensure customers are served correct, complete orders within service time goals according to Company specifications.
• Follow proper procedures as it pertains to operations within the restaurant, including but not limited to preparing products to be served to customers according to Company specifications.
• Perform labor scheduling, food ordering, and product projections accurately so that the restaurant opens and closes as scheduled and is able to service all customer orders.
• Guide and support franchisees in maintaining operational excellence and meeting all company quality standards.
• Conduct on‑site business reviews and operational evaluations at our non‑traditional locations nationwide.
• Provide recommendations for improvement and ensure overall success.
• Provide franchisees with the necessary tools, resources, and follow‑up to resolve any out‑of‑specification issues promptly.
• Identify and support the design and development of end‑to‑end strategies that will streamline processes, create a seamless restaurant execution, and enhance employee/customer experience while positively impacting margins and other business metrics.
• Assist other franchise business consultants in their designated areas to attend new store openings, changes of ownership (buy/sells), training classes, and implementation of new non‑traditional concepts.
• Serve as a liaison between corporate departments, franchise owners, and candidates requesting consideration to become franchisees for assigned markets.
• Establish and maintain effective working relationships with corporate departments such as retail operations, marketing, real estate, finance/accounting, research and development, quality assurance, and human resources to ensure integration of business functions.
• Analyze sales and cost data and provide specific customized direction to improve these areas.
• Maintain appropriate documentation for all assigned franchisees and candidates requesting consideration to become franchisees.
• Maintain regular communication with the Director and keep them apprised of all pertinent issues.
• Travel regularly to brand partner restaurants within the assigned region to provide appropriate instruction, training, and coaching tools; these visits ensure brand protection in all areas and identify potential areas of development.
• Provide leadership and direction to colleagues, encouraging a high level of team spirit and setting a positive example for colleagues and recruits.
• Assist in developing materials and making presentations at special meetings as requested.
• Perform other franchise support or recruiting activities as required.

• Bachelor’s degree in business, marketing or related field, or equivalent work experience.
• Demonstrated customer service experience in a high‑volume, fast‑paced setting.
• Strong relationship, team building, and communication (written and verbal) skills.
• Demonstrated planning, analytical, problem‑solving, and decision‑making skills.
• Basic proficiency with the MS Office Suite (notably MS Word, MS Excel, and MS PowerPoint).
• Ability to travel by airplane and automobile to visit existing or potential franchisees and to attend company events or meetings.
• Must maintain reliable transportation and be able to travel locally to offices, stores, and other company locations as required.
• Ability to lift and move up to 55 pounds and…