Director, Data Center Facility Operations - Saline Township, MI

Key Responsibilities 24/7 Mission Critical Operations Leadership

• Owns 100% uptime operations for a portfolio of very large/complex data center sites, ensuring consistent execution of shift coverage, operational handoffs, and standardized runbooks.
• Establishes and governs the Mission Critical Operations (MCO) operating model: command structure, on‑call rotations, escalation paths, and service‑impacting event response.
• Ensures operational readiness for high‑severity incidents through drills/tabletops, incident commander training, and continuous improvement of response playbooks.

• Defines the enterprise strategy for real‑time monitoring and operational health across the portfolio (BMS/EPMS/SCADA/telemetry), aligning KPIs to uptime, reliability, safety, and customer outcomes.
• Drives operating rhythms for reviewing: availability, MTTR/MTBF, alarm quality, repeat events, maintenance effectiveness, and risk posture.
• Establishes standards for preventive and predictive maintenance, MOP/SOP/EOP quality, change control, and operational compliance.

• Governs standards for event triage, incident command, escalation, stakeholder communications, and customer‑impacting notifications.
• Leads post‑incident reviews for P1/P0 events, ensuring root cause analysis (RCA) quality, corrective/preventive actions (CAPA), and verified closure.
• Operates as executive escalation point for highly complex incidents and cross‑regional reliability risks.

• Oversees evaluation of power, cooling, physical space, network/support infrastructure, and security capacity, ensuring readiness for load growth and peak conditions.
• Ensures resiliency standards are met (redundancy, maintenance windows, failover testing, generator/UPS readiness, fuel strategy as applicable).
• Directs operational risk assessments and ensures sites remain audit‑ready and compliant with applicable standards and internal controls.

• Drives adoption of automation for alarm correlation, workflow orchestration, remote operations, and predictive analytics to reduce human error and improve response times.
• Standardizes data quality and instrumentation required for high‑confidence operational decision‑making.
• Expansion, Launch, and Transformation (Operational Readiness Focus)
• Leads operational support for expansions/new builds/site launches, ensuring Day‑0/Day‑1 readiness, staffing, training, spares, procedures, and turnover acceptance criteria.
• Partners with engineering and construction to embed operability, maintainability, and safety into design and commissioning.

• Oversees lifecycle strategy for critical infrastructure and supporting hardware assets: installation, maintenance, spares, logistics, inventory, and decommissioning.
• Establishes enterprise standards for vendor performance, SLAs, service quality, and compliance; drives corrective actions where performance gaps exist.
• Approves and manages multi‑million dollar investments in upgrades, capacity expansion, reliability improvements, and risk remediation.

• Provides strategic oversight for mission‑critical operational initiatives, ensuring priorities reflect reliability risk, customer impact, and compliance needs.

• Sets direction and builds strong partnerships with engineering, construction, security, network/IT, program management, and business stakeholders to ensure reliable 24/7 delivery.

• Serves as escalation for complex operational/technical issues; drives disciplined, data‑driven resolution and prevention of recurrence.

• Champions operational excellence through training programs, certifications, drills, and a sustained improvement roadmap aligned to availability and risk reduction.
• Performance and Development
• Builds and develops a high‑performing 24/7 operations organization, including shift leaders, incident commanders, and regional operations management.
• This role supports a 24/7/365 environment and will…