Cadillac Universal Advisor

Job Title:

Customer Service Advisor

Location:

Warren, Michigan

Job Type: Full-Time

Expected hours per week: 40

Schedule (include days, hours, onsite/hybrid or remote):
8-12 weeks of training will be hybrid (in office Tues-Thurs/remote Mon & Fri) & fully remote post training

Pay: $20.75

Job Description & Responsibilities:

• Provide high?quality customer support across phone, email, and messaging channels, managing cases from intake through timely resolution.
• Troubleshoot and resolve technical issues related to connected services, applications, and digital platforms while maintaining accurate case documentation and sharing updates with leadership.
• Meet or exceed performance expectations for service levels, customer satisfaction, and productivity while participating in ongoing training and coaching.
• Contribute to a customer?first, collaborative-team culture and maintain schedule flexibility, including weekends, based on business needs.

• Bachelor’s degree preferred or equivalent experience in a customer?focused role supporting high?expectation customers.
• Strong technical aptitude with problem?solving and troubleshooting skills.
• Proficient with common computer applications and customer support systems.
• Excellent written and verbal communication skills with the ability to adapt in a fast?paced, changing environment.

Benefits:
Medical, Dental, Vision, 401K matching, 80 hours PTO & paid holidays