Member Services Representative

Locations

• Comstock Park, MI
• Rockford, MI
• Kentwoood, MI

Branches are approximately 10 miles apart; candidates may support both as needed.

Monday–Friday, 8:45 AM – 5:15 PM

6-Month Contract-to-Hire

Onsite (Branch Banking)

We are hiring Member Services Representatives (Tellers) for three branch locations in the West Michigan area. This role is ideal for individuals who are passionate about delivering exceptional customer service, maintaining accuracy in financial transactions, and creating a positive in-branch experience.

You will serve as a key front-line contact, assisting customers with transactions, answering questions, and providing information on products and services while ensuring efficient daily branch operations.

• Customer Service & Member Support
  • Provide friendly, professional, and solution-oriented service to customers.
  • Assist with inquiries, account questions, and service requests.
  • Educate customers on available financial products and services, including:
    • Basic loan offerings
    • Business accounts
    • Specialty/fiduciary accounts
  • Deliver a high-quality customer experience by going above and beyond to meet needs.
• Transaction Processing
  • Accurately process a variety of transactions, including:
    • Deposits and withdrawals
    • Check cashing
    • Credit card advances
    • Money orders and cashier’s checks
  • Utilize internal banking systems (e.g., CBX or similar platforms).
  • Maintain and balance a cash drawer daily with strong attention to detail.
• Operations & Collaboration
  • Partner with internal teams to research and resolve customer issues.
  • Ensure timely follow-up and accurate issue resolution.
  • Support other branch locations as needed to maintain service coverage.
  • Participate in community engagement initiatives and events.
  • Perform additional administrative and operational duties as assigned.

• Required
  • 1–3 years of customer service experience (face‑to‑face preferred).
  • Strong interpersonal and communication skills.
  • Demonstrated commitment to delivering excellent customer service.
  • Basic math and cash-handling aptitude.
  • Proficiency with computers and general systems.
  • Strong attention to detail and ability to multitask effectively.
  • Reliable attendance and stable work history.
• Preferred
  • Previous banking or credit union experience.
  • Cash handling experience.
  • Familiarity with banking systems such as CBX or similar platforms.

• Modern branch environment with updated technology and equipment.
• Team-oriented atmosphere with strong leadership support.
• Opportunity to work across multiple nearby locations for added variety.
• Customer-focused, community-driven culture.

(Available upon conversion to full‑time)

• Comprehensive benefits package.
• 401(k) with employer match.
• No weekend hours.
• Career advancement opportunities (Level II/III roles, leadership pathways).
• Stable organization with strong employee culture.

This position plays a vital role in ensuring a seamless and positive experience for customers visiting the branch. As a front‑line representative, you will build relationships, solve problems, and help support the financial needs of the community while contributing to overall branch success.

Contract to Hire based in Comstock Park, MI.

The pay range for this position is $18.00 - $18.00 per hour.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Comstock Park, MI.

This position is anticipated to close on Jun 26, 2026.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.