Customer Service Representative

* ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE**

Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems.

• Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users
• Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction
• Manage time effectively, meet performance goals, and work cooperatively with other members of the team
• Accurately process customer transactions such as orders, quotes, etc.
• Determine customer needs and expectations in order to recommend specific products and solutions
• Provide accurate information regarding availability of in-stock items
• Outbound sales calls to maintain ongoing customer relations and obtain new customer sales
• Follow company policies and procedures
• Present a professional image at all times to customers and during scheduled shift
• Perform other duties as and when required

• Bachelor's Degree in job related field preferred
• A minimum of 1-3 years experience in Customer Service and Sales
• Technical sales a plus
• Attention to detail and accuracy
• Good organizational skills
• Team Player

Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.