Customer Service Representative

Customer Experience Specialist

Location:

Remote (Preference given to Michigan-based candidates)

Schedule:

Must be flexible to work within operating hours, including evenings and weekends

About the Role

We are seeking customer-focused professionals who thrive in a fast-paced, high-volume environment and are passionate about delivering exceptional customer experiences. In this role, you will serve as a trusted resource for customers, helping them navigate product questions, order inquiries, service concerns, charging options, and other ownership-related needs.

This is an excellent opportunity for individuals who enjoy problem-solving, building customer relationships, and working with innovative automotive technology. Comprehensive training is provided, making this a strong career opportunity for candidates with solid customer service experience and a desire to grow.

Key Responsibilities

+ Provide exceptional customer support through phone, chat, and email channels

+ Handle a high volume of customer interactions while maintaining professionalism and accuracy

+ Serve as a product knowledge resource for current and future vehicle offerings and related services

+ Answer customer questions regarding vehicle features, specifications, reservations, orders, dealerships, service, charging options, and recalls

+ Take ownership of customer concerns and follow through to resolution

+ Document customer interactions accurately within internal systems

+ Schedule appointments and assist customers with next steps when needed

+ Recommend solutions that improve the overall customer experience

+ Identify customer needs and tailor communication accordingly

+ Collaborate with internal teams to resolve complex issues

Work Distribution:

+ Approximately 80% phone support

+ Approximately 20% chat, email, and case documentation

Required Qualifications

+ 1-2+ years of customer service or call center experience

+ Experience managing a high volume of customer interactions

+ Strong problem-solving and critical-thinking skills

+ Excellent verbal and written communication skills

+ Strong computer navigation and typing proficiency

+ Ability to quickly learn new products, systems, and processes

+ Professional phone presence and customer-focused mindset

+ Strong attention to detail and organizational skills

+ Ability to work independently in a remote environment

+ Stable work history demonstrating reliability and commitment

Preferred Qualifications

+ Associate degree or equivalent experience

+ Help desk, technical support, troubleshooting, or service experience

+ Basic understanding of electric vehicles and home charging concepts

+ Experience supporting customers via phone, chat, and email simultaneously

Scheduling Requirements

Candidates must be available to work within the organization's operating hours, which include:

+ Monday through Friday: 8:00 AM to 12:00 AM EST

+ Saturday and Sunday: 9:00 AM to 9:00 PM EST

Schedules may vary based on business needs, and shift assignments can change periodically.

Important:
Candidates with demonstrated high-volume call center experience are strongly encouraged to apply. Please highlight call, case, email, or chat volume metrics on your resume when possible.

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $19.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation…