Customer Service Representative

Customer Service Representative

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This entry-level position is crucial for maintaining operational excellence and compliance standards while providing essential support to building occupants. The role is currently remote but may require a return to the office in the future, and it involves working a third shift from Thursday night through Monday morning.

Responsibilities

• Process service requests efficiently, ensuring timely updates and closure in line with SLA requirements.
• Schedule and manage shared resources to optimize facility operations and occupant satisfaction.
• Serve as the primary reference point for site information, directing occupants to appropriate resources.
• Maintain proficiency in key systems and applications, including websites, databases, and metrics platforms.
• Assist with onboarding and training new employees on processes and procedures.
• Provide support for special projects and initiatives as assigned.
• Support Property Relationship Leads with client communications and facility coordination.
• Participate in evacuation drills, take shelter procedures, and emergency response protocols.

Essential Skills

• High school diploma or equivalent.
• 1-2 years of customer service or administrative experience.
• Strong verbal and written communication skills.
• Proficiency in computer systems, databases, and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional phone etiquette and a customer service orientation.
• Detail-oriented with strong organizational skills.

Additional Skills & Qualifications

• Experience in facilities management or property operations.
• Knowledge of building systems and maintenance processes.
• Experience with work order management systems.
• Previous training or mentoring experience.
• Familiarity with emergency response procedures.

Work Environment

The position involves working a third shift from Thursday night through Monday morning, consisting of four 10-hour shifts per week. While the job is currently remote, there is a possibility of transitioning back to the office in Warren, MI in the future. The role supports the General Motors account and requires a professional demeanor, punctuality, and strong communication skills.

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Warren, MI.

Final date to receive applications

This position is anticipated to close on Sep 24, 2026.