Special Admin; Learning Strategist Contractor

Overview

Warren, Michigan Special Admin (Learning Strategist Contractor) #1048020

Job Description:

The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life.

Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.

An integral part of the Global Customer Success & Operations (CX) framework, the Global Learning & Development Team spearheads the creation, implementation, and continuous enhancement of learning and development programs across our contact centers.

This team plays a pivotal role in the lifecycle of learning initiatives - from onboarding new hires to spearheading targeted training efforts.

By establishing clear processes, standards, and a robust governance model in collaboration with partners and operational teams, the goal is to forge captivating learning experiences that not only meet but exceed business objectives.

In close alliance with business leaders and cross-functional teams, we customize learning strategies to provide unparalleled educational opportunities, ultimately fostering a culture of continuous improvement and excellence.

Description of Role:
The Learning Strategist is pivotal in crafting, developing, and delivering impactful learning solutions across diverse educational landscapes.

This role demands a customer-centric design ethos to uncover opportunities, expedite learning through lean experiments, and envision innovative customer experiences.

Collaborating extensively with product owners, channel teams, researchers, creative teams, and business leads, the Learning Strategist is instrumental in defining the evolutionary trajectory of our digital products and customer interactions.

Ensuring the created experiences transcend customer expectations while promoting cross-product and brand synergy is a fundamental responsibility of this role.

Learning Design and Development:

• Perform job-task analysis and needs assessments to delineate clear learning objectives, thereby determining the most effective training solutions and performance enhancement strategies.
• Engage with managers and team members to establish training program goals, with an emphasis on developing a focused curriculum that elevates employee competency.
• Utilize instructional design principles and adult learning theories to craft course content in collaboration with subject matter experts, aiming for a mix of traditional and digital learning modalities to suit varied learning styles and business outcomes.
• Innovate training programs, starting from needs analysis to the selection of appropriate training methodologies, including lectures, role-plays, simulations, e-Learning, etc., ensuring alignment with learning objectives.
• Modify existing training materials to meet specific learning needs, and design evaluation methods to assess learning outcomes and training effectiveness, fostering continuous program improvement.

Learning Strategy:

• Work in tandem with business units and leaders to pinpoint strategic goals for training engagements, identifying essential competencies to support these objectives.
• Assess and refine existing curricula to enhance instructional effectiveness, devising strategic approaches for each training engagement to optimize learning outcomes.
• Advocate for innovative learning solutions by staying abreast of cutting-edge educational concepts and technologies, enhancing the instructional design framework through external collaborations.
• Establish SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives for all training programs, ensuring each has clearly defined success metrics.
• The role demands proficiency in designing and implementing evaluation frameworks that utilize both quantitative and qualitative data to gauge training effectiveness.
• The strategist will be responsible for facilitating continuous program improvement and demonstrating the tangible impact of training initiatives on organizational performance.

Stakeholde…