Box Office Manager

The Company

The Right Productions, Inc. (TRP) is a leader in venue management and operations services in the U.S. With a 29-year track record of success under the direction of founder Shahida Mausi, the company is best known for managing and operating The Aretha Franklin Amphitheatre under contract to the City of Detroit and is a powerhouse brand for live entertainment, curated events and experiential activations.

The Aretha Franklin Amphitheatre is a majestic outdoor 6,000-person concert venue located in the heart of Detroit on the shore of the Detroit River. Often cited as one of the top 100 concert venues in the world, The Aretha – as it is affectionately known – hosts a wide variety of summer concerts and events, from international superstars to major recording artists while always reflecting the rich musical heritage, cosmopolitan spirit and multi‑cultural spectrum of its Detroit home.

The Right Productions is now in growth mode and has just contracted with the Clayton County Public Schools Foundation to manage and operate their newly built, 8,000 capacity building in Morrow, Georgia, The Arena  facility was constructed in preparation for hosting a wide variety of concerts and events including international superstars, major recording artists, sporting events and graduations. The Arena at Southlake will also reflect the spirit, history and dynamism of its home in greater Atlanta.

The Right Productions seeks an experienced, detail‑oriented Box Office Manager to oversee all aspects of ticketing operations and front‑facing customer service for the Aretha Franklin Amphitheatre and The Arena  Box Office Manager will build out shows, oversee Box Office staff, manage ticketing and related customer service, provide accurate information and timely data to leadership at The Aretha and will collaborate closely with the marketing department and external partners to ensure seamless ticketing, event promotion, and guest experiences.

The role reports to CEO. The position in Detroit is seasonal and hybrid and the position in Atlanta is full time and hybrid.

• Oversee all box office and ticketing operations for the Aretha Franklin Amphitheatre and the Arena At Southlake.
• Build, manage, and maintain shows within the ticketing system, ensuring accuracy in pricing, seating configurations, promotions, and on‑sale timelines.
• Supervise, train, and schedule Box Office staff to ensure high‑quality customer service and efficient event‑day operations.
• Manage front‑facing customer service, including handling escalated guest concerns, refunds, exchanges, and special accommodations.
• Ensure accurate daily reconciliation of ticket sales, cash handling, and reporting procedures.
• Provide timely and accurate ticketing data, sales reports, and performance insights to leadership.
• Collaborate closely with the marketing team to align ticketing strategies with promotional campaigns and maximize sales performance.
• Partner with promoters, artists, and external stakeholders to coordinate ticketing logistics and event execution.
• Maintain compliance with internal controls, ticketing policies, and venue procedures.
• Continuously assess and improve box office processes to enhance efficiency and guest experience.

• 5 or more years of experience in box office, ticketing operations, or venue management, preferably in live entertainment or performing arts.
• Demonstrated experience building and managing events in a ticketing platform (e.g., Ticketmaster, AXS, Eventbrite, or similar systems).
• Strong leadership skills with experience supervising and developing front‑line staff.
• Excellent customer service and conflict‑resolution abilities, with a calm and professional demeanor.
• High attention to detail and strong organizational skills in a fast‑paced, event‑driven environment.
• Proficiency in reporting, data analysis, and financial reconciliation.
• Strong communication skills and ability to collaborate cross‑functionally with marketing, production, and external partners.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.
• Passion for live entertainment and…