Payment Operations Specialist

Job Summary

The Payments Operations Specialist will play a critical role in ensuring timely, accurate and efficient processing across all payment channels, including ACH, wire transfers, faster payment systems (Real‑Time Transfers, Fed Now, and Zelle), online bill pay, and other electronic payment platforms. This individual is responsible for understanding a variety of payment channels utilized by the bank and will assist in problem solving and serve as a resource person to all other Payment Operation Specialists and employees of other departments.

The specialist must be adept at working in a fast‑paced, changing environment, stay motivated and keep up to date on changes as they develop. Additionally, the specialist will demonstrate exceptional attention to detail, strong analytical skills, and a deep understanding of financial and payment networks.

• Works closely in a team environment to complete all daily responsibilities related to processing ACH, wire transfers, faster payments, and other electronic transactions accurately and timely.
• Monitor payment queues and resolve routine exceptions.
• Promptly investigate and resolve payment failures, returns, and disputes with internal teams, customers and banking partners.
• Ensure compliance with NACHA, Federal Reserve, and other applicable regulations.
• Assist with customer inquiries related to payment processing and provide excellent customer service.
• Adheres to all internal controls, risk management and compliance standards as well as any other applicable banking regulations.
• Support process improvement initiatives and optimization of payment systems and workflows.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

• High School Diploma or equivalent required.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency in Microsoft Office and payment processing platforms.
• Strong written and verbal communication skills.
• 1+ years in payment operations or related banking functions preferred.
• Experience with Fin Tech and/or high‑volume transaction processing, with exposure to fast‑paced work environments.
• Knowledge of payment systems and banking regulations.

• Medical Benefits
• Dental
• Vision
• 401(K) Employee Stock Ownership Plan
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti‑discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate nondiscriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex, sexual orientation, gender expression, gender identity, age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status.

This employer participates in E Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. If E Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment.

This employer can only use E Verify once you have accepted a job offer and completed Form I‑9.