Part-Time Float Teller; M​/W​/F​/S - North Muskegon

General Information

• Primary
  
  Location:
  
  North Muskegon
• Employee Status:
  Part-Time (M/W/F/S)
• Workplace Type:
  Fully On-Site
• Travel:
  More than 50% within assigned region

At LMCU, you'll find more than just a job – discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and experience the difference of an employer that puts people first.

The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This role focuses on service excellence, member retention, and promoting LMCU’s products and services to help members achieve their financial goals. Tellers serve as the first line of defense against fraud, protecting both the branch and its members.

• Promote a positive member experience leading to member retention through proactive engagement and building trusting relationships.
• Identify and address member needs, offering information and guidance about products and services that align with their goals.
• Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
• Resolve conflicts and de‑escalate adverse situations, ensuring positive outcomes for both members and LMCU.

• Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures, including deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
• Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
• Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures.
• Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data while monitoring for fraudulent activity.
• Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.

• Demonstrate and apply in-depth knowledge of all LMCU products and services, presenting solutions that meet members’ financial needs.
• Actively identify opportunities to refer members to appropriate products and services based on their financial goals.
• Contribute to branch goals by meeting individual referral and service targets, driving organizational growth through member education and product promotion.

• Continuously improve knowledge of LMCU products, services, policies, and systems through regular training and self‑development.
• Educate members on the features and benefits of LMCU’s digital platforms, helping them leverage technology to meet their banking needs.
• Stay up‑to‑date on all branch systems, operations, and technology to provide accurate and efficient service.

• One to three years of similar or related experience, including preparatory experience.
• Previous cash handling experience and knowledge of financial products and services preferred.
• High school diploma or equivalent (required); some college coursework or banking experience is a plus.

• All employees receive weekly pay and retirement savings options.
• Full‑time employees receive comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

LMCU is an Equal Opportunity Employer