Assistant Manager

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine.

Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

Job Summary:

Insight is seeking a meticulous, organized, and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility
. This individual will thrive in a fast-paced, team-oriented environment, working alongside professionals in neurology, pain management, chiropractic care, physical therapy, and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency, accuracy in patient data collection, and strict compliance with regulatory and confidentiality standards.

In collaboration with department leadership, the Assistant Manager will oversee front-end operations including registration, scheduling. and insurance verification. This position also assists in managing staff schedules, onboarding and training team members, resolving escalated patient or staff concerns, and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving—all while maintaining the highest levels of professionalism and patient confidentiality

Duties:

• Greets and interacts with patients in a friendly and polite manner
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Answer phone calls in a friendly manner
• Register patients and schedule appointments
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to all accrediting body hospital standards and Policies in place
• Monitors supplies and inventory as needed
• Leads, coordinates, delegates and monitors your contact center staff
• Talks with patients and works Telephone encounters within 24 hours of receiving
• Takes on the responsibility of finding replacements or coverage when employees are out.
• Keep all process documents up to date and valid
• Keeps org and accountability charts up to date as changes happen
• Helps assess employee performance, completes reviews and coordinates all behavior and actions to the manager
• Participates in system conversions and process improvements
• Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
• Pulls phone calls and scores based on the scorecard that is provided to you.
• Identify all potential issues and bring them up during level 10's
• Schedule time with manager for one on ones at least once a quarter
• Approve all time cards by Friday at 5pm
• Run all required reports for scorecards
• Communicate with the designated department manager or leads to bridge any gaps in communication
• Provides leadership and support in problem solving…