Patient Service Representative

Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

• Required High School Diploma or equivalent
• Preferred Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).
• 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

• Pallet to Waist (6" from floor) > 5 lbs:
  Seldom up to 10 lbs
• Waist to Waist > 5 lbs:
  Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs:
  Seldom up to 10 lbs
• Waist to Overhead > 5 lbs:
  Seldom up to 10 lbs
• Bilateral Carry > 5 lbs:
  Seldom up to 10 lbs
• Unilateral Carry > 5 lbs:
  Seldom up to 10 lbs
• Pushing Force > 5 lbs:
  Seldom up to 20 lbs
• Pulling Force > 5 lbs:
  Seldom up to 15 lbs
• Sitting:
  Frequently
• Standing:
  Occasionally
• Walking:
  Occasionally
• Forward Bend
  - Standing:
  Seldom
• Forward Bend
  - Sitting:
  Occasionally
• Trunk Rotation
  - Standing:
  Seldom
• Trunk Rotation
  - Sitting:
  Occasionally
• Squat:
  Seldom
• Stair Climbing:
  Seldom
• Reach
  - Above Shoulder:
  Seldom
• Reach - at Shoulder or Below:
  Seldom
• Handling:
  Occasionally
• Forceful Grip > 5 lbs:
  Seldom
• Forceful Pinch > 2 lbs:
  Seldom
• Finger/Hand Dexterity:
  Frequently Visual Acuity ¹ [None = No;
  Seldom = Yes]:
  Seldom

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Primary Location SITE
- Health Park Medical Office Building 1 - 3950 Hollywood Rd
- St Joseph

Department Name Cardiology St Joseph

HOPD
- Niles and St Joseph

Prof Svcs

Employment Type

Full time Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 8-5 Days Worked M-F Weekend Frequency N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

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